General terms and conditions of business

1. Scope

1.1 These General Terms and Conditions apply to contracts for the rental of holiday apartments for accommodation as well as all other services and deliveries provided by the landlord for the tenant.

1.2 The subletting or further rental of the holiday apartment as well as its use for purposes other than residential purposes require the prior written consent of the landlord.

2. Booking/booking confirmation

Holiday apartment bookings are made via the booking program on the website. The reservation for the holiday apartment is legally binding upon completion of the booking process and receipt of the booking confirmation, or upon receipt of payment. By booking, the tenant agrees to the general terms and conditions as well as the landlord's house rules.

3. Terms of payment

The total amount, including a security deposit of €100.00, must be transferred to the landlord's account within 14 days of receipt of the invoice. For short-term bookings, the total price must be transferred immediately upon receipt of the invoice/booking confirmation. In the event of late payment, the guest will first receive a reminder. A reminder fee of €15.00 will be charged for each subsequent reminder after the default has occurred. Transaction fees (e.g., for international transfers) are to be borne by the tenant. Only payments via bank transfer are accepted. Payments by debit or credit cards or checks are not accepted. The deposit will be refunded to the account specified by the tenant/guest within 14 days of departure, following an inspection of the apartment and its inventory.

4. Arrival/Departure

The apartment is available from 4:00 PM on the day of arrival or by arrangement. Keys will be handed over via a key safe. On the day of departure, the apartment must be vacated by 11:00 AM or by arrangement. The landlord reserves the right to charge accordingly for departures more than 60 minutes late.

5. Stay

5.1 Use of the holiday apartment is reserved for the guests notified to the landlord at the time of booking. If the property is used by more people than agreed upon, a separate fee will be charged according to the price list. Subletting or transferring the apartment to third parties is not permitted. The rental agreement may not be transferred to third parties.

5.2 In the event of violations of the General Terms and Conditions or the house rules, the landlord is entitled to terminate the tenancy immediately and without notice. There is no legal right to reimbursement of the rent or compensation.

5.3. Barbecues are not permitted in the apartments, especially on the balconies. Barbecues are generally permitted on the property (lawn). No barbecues are available in the holiday apartments.

6. Condition

The holiday apartment will be handed over by the landlord in a clean condition. Any defects that exist or arise during the rental period must be notified to the landlord immediately. The tenant is liable for any damage caused to the rental property and its contents. If the property key is lost, the landlord reserves the right to replace the locking system and charge the tenant for any resulting costs. The inventory must be treated appropriately and is intended only for use in the holiday apartment. The rearrangement of furnishings, especially beds, is prohibited. In the event of any use of the holiday apartment that violates the contract, such as subletting, overcrowding, disturbing the peace, or non-payment of the full rental price, the landlord may terminate the contract without notice. In this case, any payments already made by the tenant remain with the landlord. If the tenant wishes to claim on their liability insurance for any damages, they must notify the landlord, stating their name and address, as well as the insurance number.

7. Pets

Pets are only permitted up to a maximum weight of 20 kg per pet. Failure to comply with this rule will result in the landlord's right to terminate the rental agreement without notice and to arrange for professional cleaning at the tenant's expense.

8. Cancellation of travel

If the rental agreement is cancelled, the tenant is obligated to pay a portion of the agreed price. Cancellations must be made in writing via email to seeliebe_schwerin@gmx.de. The amount of the payment depends on the time until the day of arrival and is calculated as follows:

• Cancellations up to 30 days before arrival are free of charge. The rental price already paid will be refunded to the account specified by the tenant/guest.

• 7–29 days before the arrival date, 50% of the agreed rental price will be charged and retained. 50% of the rental price already paid will be refunded to the account specified by the tenant/guest.

• 0–6 days before the arrival date or in case of no-show, 90% of the agreed rental price will be charged and retained. 10% of the rental price already paid will be refunded to the account specified by the tenant/guest.

9. Withdrawal by the landlord

The landlord reserves the right to withdraw from the rental agreement in cases of force majeure or other unforeseeable circumstances that make fulfillment of the rental agreement impossible. In this case, liability is limited to the refund of the rental price. In the event of a justified withdrawal, the tenant is not entitled to compensation. Liability for travel and hotel expenses is excluded.

10. Landlord’s liability

The landlord is liable for the proper provision of the rental property within the scope of the duty of care of a prudent businessman. Liability for any failures or disruptions in the water or electricity supply, as well as events and consequences caused by force majeure, is hereby excluded. The landlord is only liable for items brought in by the guest within the scope of the statutory provisions.

11. Wi-Fi usage

11.1 The landlord maintains Wi-Fi internet access in the holiday property. The tenant will receive access information from the landlord upon arrival. The landlord grants the tenant shared use of the Wi-Fi access for the duration of their stay in the rental property.

11.2 Should the landlord become aware of any unlawful use of the Wi-Fi access (file sharing, pornography, etc.) by the tenant, he will immediately prohibit the tenant from using the Wi-Fi access and inform the authorities about the misuse.

11.3 The Landlord is not liable to the Tenant for disruptions to Wi-Fi access. The Landlord reserves the right to restrict the scope of use of the Tenant's Wi-Fi access at any time.

11.4 The landlord assumes no liability for any damage (malware, etc.) caused by the use of the Wi-Fi access. The tenant is responsible for ensuring the security of their data.

11.5 If the tenant uses paid services or similar services via Wi-Fi, they are fully responsible for the associated costs. The tenant is liable for illegal (online) activities such as illegal downloads or the use of illegal platforms and content.

12. Rules/House Rules

A lot of heart and soul has gone into this apartment. We therefore ask that you treat it with love. If anything does break, please let us know. That's the only way we can repair and fix it.

- Please separate your waste into cardboard/paper, residual waste, plastic/yellow waste bags, and glass. You will find the appropriate containers at the entrance to the site and directly on Bornhövedstraße.

- Feeling comfortable also means moving one thing or another. Please return the apartment to the condition you found it in before you leave.

- Smoking (including e-cigarettes) is not permitted in the apartment.

- Parties are not permitted in the apartment.

- Please respect the night-time quiet from 10 p.m. to 8 a.m.

We assume that you will use the apartment normally and sensibly. However, we would like to remind you to use resources such as water and heating energy carefully. Please turn off the water when not in use and close the windows when the heating is on. Regular ventilation is, of course, possible and encouraged.

- When using the oven, please use baking paper and clean the oven after use.

- Charging electric cars with electricity from apartments is not permitted.

- Barbecues are not permitted on the balconies/terraces.

13. Written form

Any agreements deviating from these Terms and Conditions must be made in writing. No verbal agreements have been made. 13. Severability Clause: Should one or more provisions of these Terms and Conditions become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid one that most closely approximates the economic purpose pursued by the invalid provision.

Schwerin, 7 July 2023